Refund policy

At Outmore Living, we take great pride in delighting our customers. That's why we build high quality products the right way that we hope you'll love for years to come. 

But we understand that doesn't always work out. That's why we have a 365-day return policy, which means you have a full year after receiving your item to decide if the product is right for you and request a return. You’ll only pay a $99 processing fee for the pickup.

To be eligible for a return, your item must be in the condition you received it in. Normal weathering from outdoor use is expected and won’t affect your return. You’ll also need the receipt or proof of purchase. But you don't need to worry about keeping the original packaging. We have made it as hassle free as possible.

To start a return, you can contact us at help@outmoreliving.com or initiate the process on your Outmore account page.

If your return is accepted, we will be in touch on when to expect a pickup crew to arrive and carry your Outmore Furniture off. 

You can always contact us for any return question at help@outmoreliving.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
If you aren't completely satisfied, you can exchange for a different item within your 365-night home trial. You can initiate an exchange by emailing us at help@outmoreliving.com.

Refunds
You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@outmoreliving.com.